Returns Policy

Change of mind returns policy

To provide our customers with the best shopping experience, we happily accept change of mind returns (subject to stock availability) if the Product meets the following criteria:

• is returned within 7 days of its purchase;
• is in original condition and unopened (including any packaging, and its manufacturer seals have not been broken), tampered with or partially or fully consumed; 
• is undamaged, and in a re-saleable condition; 
• is within its use by or best before date; and
• the Product is not one on which a change of mind return is not available (see below).

However, some of our Products are regulated by strict quality control requirements, and unfortunately we aren’t able to accept change of mind returns for the following categories of products:

• prescription, pharmacist-only and over-the-counter medication;
• vitamins and supplements;
• baby infant formula;
• fragrances; or
• consumables (i.e. food, protein powders & drinks).

Please note that we cannot refund delivery fees under our change of mind policy.

Returns process

If you need to return your Product, please email our team at returns@evermed.com.au within 7 days of the purchase with your order number and the reason why you would like to return your Product. We will confirm the address of the pharmacy partner to return the products.

For change of mind returns, you will need to organise and pay for postage. When your items are received back by our pharmacy partner, we reserve the right to deny your return and refund if it doesn’t meet the above eligibility criteria. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You may be requested to provide photograph of your item(s) and/or delivery package to aid a speedy resolution. Failure to notify our team within 7 days may result in your request being denied.

If you are approved then your refund will be processed using the original payment method for the purchase of the Product within 2-5 business days. If your return is rejected, we will send your product back to you, and we will invoice you for the associated shipping costs.

Australian Consumer Law

In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any queries, please contact us at returns@evermed.com.au